The Billing/Credit Assistant is responsible for coordinating with assigned partners to complete the full billing cycle for multi-client and multi-matter accounts.

• Process accounts in accounting system including edits, transfers, write offs, trust transfers, and amend Word documents as required.
• Upload accounts to third-party vendors using ebilling technology (E-hub), including resolving rejection issues, providing budget information, and contacting clients to resolve ebilling issues.
• Regular contact with billing partners regarding client Work in Progress (WIP) and receivables.
• Follow up with clients to collect on outstanding receivables (telephone calls, drafting letters, emails, etc.)
• Proactively deal with issues and determine when further escalation is required.
• Work on billing and collection targets to meet monthly goals.
• Respond to client, lawyer, and management inquiries regarding WIP and receivables. Provide assistance and support, as required, to ensure the accurate processing and timely collection of accounts.
• Prepare (WIP) and Receivable reports for management review.

• Post-secondary degree or diploma in Accounting or a related field, or equivalent experience to successfully complete the essential requirements of the role.
  
• 3 years’ billing and collections experience, preferably within a professional services firm.
  
• Proficient in MS Office product suite, time entry, and related accounting systems. Ebilling experience would be considered an asset.
• Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  
• Excellent organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.
• Exceptional attention to detail.
  
• Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.
  
• Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
  
• Sound judgment including the ability to deal with confidential information with utmost discretion.
  
• Flexibility to work overtime when necessary (i.e. month-end, year-end).
  

This position is part of our hybrid work model with 4 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.