The Manager, Learning & Development works closely with the Director, Learning & Organizational Development (“L&OD Director”) in designing and delivering programs for business services professionals and external clients. This role manages the firm’s Learning Management System (“LMS”), collaborates on building a library of professional skills and substantive legal on-demand learning, and audits key people processes to enhance efficiency through technology. With a focus on operational excellence, the Manager drives initiatives that strengthen people management and leadership capabilities across internal and external audiences.

Program Management

• Design and deliver learning programs for business services professionals and internal and external clients, including speaker coordination, program logistics, development of learning materials and visual aids, and integration of participant feedback for continuous improvement.
• Deliver technical training to LMS administrators, emphasizing best practices for effective system use.
• Collaborate with Knowledge & Innovation and Learning & Productivity Consultants to evaluate and implement emerging learning technologies (e.g., AI coaching tools, adaptive learning platforms, simulation-based training).
• Partner with internal teams to design and develop on-demand learning paths tailored to the needs of firm members.
• Facilitate, process, review and organize the collection of feedback on the continuing professional education programs from participants through a variety of modes, including focus groups and surveys.

Systems & Processes

• Oversee daily administration of the firm’s Learning Management System (LMS), including management of on-demand resources, structured learning paths, and mandatory courses.
• Collaborate with the Manager, HR Systems & Reporting to ensure smooth technical operations, alignment with business requirements, effective data management, and integration between the LMS and other core systems.
• Optimize LMS usage to drive adoption and engagement across firm-wide learning programs, ensuring a consistent and user-friendly experience.
• Review and assess people-related processes to identify opportunities for increased efficiency through the use of firm technology (e.g., partner with Professional Resources Directors and their teams to audit the associate review process and make recommendations for improvements; advise on the effective use of the LMS for the rollout and tracking of mandatory learning programs).

On-Demand Development

• Support the L&OD Director in building a robust professional skills and substantive legal knowledge hub, including microlearning modules, toolkits, and “just-in-time” resources for lawyers and business services professionals.
• Author eLearning content and supporting materials in consultation with the L&OD Director, contributing to L&D initiatives.
• Collaborate with business services teams to design and develop role-specific, on-demand learning resources.
• Lead communications with business services leaders regarding LMS management, including the development of onboarding learning paths.
• Manage logistical components of business services and client-facing programs in collaboration with team members.

Reporting & Analytics

• Oversee vendor performance to ensure adherence to timelines, quality standards, contract terms, and service level agreements (SLAs).
• Manage the development and delivery of custom LMS reports in collaboration with the vendor.
• Support the L&OD Director in defining and tracking key learning metrics, and in collecting and reporting return-on-investment (ROI) stories (e.g., improved efficiency, enhanced client service, increased retention).

External Relationship Management

• Act as the primary liaison between the LMS vendor and internal stakeholders, ensuring clear communication, alignment on priorities, and timely delivery of services.

Team Engagement

• Provide leadership and support to team members including direct report(s) through guidance, mentoring, coaching, and direction. Ensure their work is effectively executed and aligned with the firm’s goals. This includes contributing to the development, coordination, and delivery of digital learning solutions that improve the overall learner experience.
• Conduct performance reviews, offering constructive feedback and identifying opportunities for growth. Collaborate with the Director to create, implement, and monitor performance improvement plans as needed.

Budget & Expenses

• Contribute to annual budget planning and manage expenses within approved limits.
• Provide monthly reporting and analysis of key performance metrics, including overtime, utilization, productivity, and overall team performance.
• Track and monitor expenditures on a monthly basis, review any discrepancies or significant variances with Director, Learning & Organizational Development.

Other

• Participate in firmwide projects, committees and initiatives, as required.
• Prepare reports and/or analysis as required.

• Post-secondary degree or diploma in Office Administration, Human Resources, or a related field.
• 5 years of relevant experience, preferably within a law firm or professional services environment.
• 2 years of management experience or direct engagement with senior firm stakeholders in areas such as program development, process audits, LMS implementation, and on-demand content design (preferred).
• Proficient in the Microsoft Office suite, PDF software, Learning Management Systems, and eLearning design tools.
• Demonstrated experience in creating impactful visual learning materials tailored to a law firm context, including infographics, presentation slides, diagrams, charts, short videos, and LinkedIn content.
• Familiarity with design software such as Canva and Camtasia
• Strong client service orientation, with the ability to manage multiple client needs simultaneously.
• Excellent verbal and written communication skills, with the ability to interact effectively with individuals at all levels of the organization.
• Effective people management skills, including the ability to delegate, provide timely feedback, and collaborate respectfully with direct reports.
• Strong interpersonal skills, with the ability to work independently and collaboratively within a team environment.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines with minimal supervision.
• Exceptional attention to detail.
• High level of initiative and a proactive approach to taking ownership of tasks with minimal oversight.
• Sound judgment and the ability to work with tact, poise, and discretion.

This position is part of our hybrid work model with 4 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.